All About MERCMAIL

Service Guaranteed

As our tagline says: "ALL the Email You Want —ONLY the Email You Want." This is the basis of our guarantee. YOU decide what is legitimate and what is spam by what you authorize.

Legitimate Email

Legitimate Email is defined as email being received from senders that you have approved of. Your approval of an address may be signified by:

• It being in your Whitelist, by whatever means you have allowed it to be put there.
• It being in your domain's Global Whitelist, as determined by your domain's administrator.
• It being sent to a special Alias that you created.
• It being a MERCMAIL Administrative account.

Spam

Spam is defined as an email being sent from a sending address that has not yet been approved — such email is never allowed through.

Neither Authorized Nor Spam

Only the recipient can determine if Yet-To-Be-Authorized email is legitimate or not. (Other services lose this email as False Positives.)

Viruses

Viruses are either rejected or deleted, depending on where they are encountered in the process, whether or not the sender is authorized by the recipient.

Authorizing/Validating

Clients can authorize senders in several ways:

• Bulk/manual list loading.
• Recipient email validation.
• Recipient web validation.
• PassThru code.
• Automatic whitelisting.
• Web based validation request form.
• The ability to create special Aliases as required.

Best Effort

So much of the email process is completely out of our control, from the sender, the sender's administrator, the sender's Internet Service Provider, the Internet Backbone Provider, etc., and we cannot accept responsibility for these things. However, we are happy to put in the effort necessary to ensure your email gets through, including helping everyone else get their stuff working properly. We are responsive to your needs.